Today, we rely on our mobile devices more than ever.

According to the 2015 Internet Trends report from Kleiner Perkins Caufield & Byers, mobile digital media time in the U.S. is now greater (at 51 percent) than desktop and other media. Whether we’re scheduling a business meeting or uploading content to social media, our smartphones and other mobile devices are important tools for staying connected, so it’s essential we also have a reliable and well-maintained wireless network.

Anchoring Verizon’s network coverage throughout the nation are switch processing centers, one of which resides right here in the DFW area. These facilities – handling tens of millions of wireless connections even on a normal day – feature large-scale, on-site power generators and other back-up systems to ensure the company’s network remains strong, running and reliable.

Verizon’s reliability engineers track usage and ensure that the network is functioning optimally 24/7, making sure customers receive the best network experience.

One of five in the state, Verizon’s 34,000-square-foot North Texas switch facility is responsible for processing wireless communications in the area.

Verizon’s reliability engineers track usage and ensure that the network is functioning optimally 24/7, making sure customers receive the best network experience. Switch technicians monitor the performance of hundreds of local cell sites, and track weather conditions to help anticipate potentially higher usage.

They can also remotely monitor, diagnose and, in many cases, address problems before customers even know they exist.

Also based at the switch sites are mobile menageries of Cells On Wheels (COWs), Cells On Light Trucks (COLTs), Cellular Repeaters On Wheels (CROWs) and Generators On A Trailer (GOATs) that can be deployed to areas needing extra wireless capacity. These are especially crucial during severe weather and other emergency situations when first responders rely on mobile phones, and other devices, to communicate.

All of this preparation ensures Verizon provides customers with the most reliable wireless network possible.

Thanks to facilities such as the North Texas switch processing center and the many network engineers monitoring for potential issues, customers in Dallas-Fort Worth and across the state can rest assured that, when they hit the “send” button on their phones, the call is going to go through and stay connected — with clarity.

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