Verizon’s Mobile Concierge Keeps Residents Connected

How to organize relocation

TOOL STREAMLINES DIGITAL COMMUNICATIONS FOR APARTMENT COMMUNITIES


Dallas is one of the top 10 fastest growing cities in the United States, and population growth shows no sign of slowing. With this growth, new housing developments are pushing existing properties to upgrade, which prompts competition amongst companies for top amenities and services.

Verizon Concierge streamlines digital communications between staff, residents, and property managers. 

Verizon helps companies enhance apartment communities by offering a 24-hour, seven days a week service suite for residents with access to property-specific news, calendars, amenities, and services. In addition, Verizon Concierge streamlines digital communications between staff, residents, and property managers to better connect the apartment community quickly and efficiently.

BENEFITS FOR PROPERTY STAFF

Verizon Concierge gives staff members access to a resident database, with detailed information about items such as maintenance orders, requests, and guest authorizations for apartment units.

Large communities receive a large quantity of deliveries on a daily basis. How do staff members keep track of all these items? Front desk concierge is able to monitor shipments through a package delivery tracker electronically, to ensure all items are logged in and accounted for before pick-up.

The software also acts as a marketing platform, to showcase all that a community property has to offer. Interested applicants even have the ability to access virtual online tenant applications, sent directly to apartment staff, which makes the rent application process easier than ever.

AMENITIES FOR RESIDENTS

Verizon Concierge gives residents easy access to their portal through any web browser, compatible smartphone or tablet and, if they have Verizon FiOS TV, through their TV remote control.

Verizon Concierge gives residents easy access to their portal through any web browser, compatible smartphone or tablet and, if they have Verizon FiOS TV, through their TV remote control. 

For instance, if a resident wants to reserve property facilities, like the clubhouse for a meeting, tennis courts for exercise, or the roof garden for an upcoming party, they can easily do so by using the reservation feature. Residents can also authorize guest visits and place and monitor work order requests, eliminating the need for calls to the front desk or leasing office.

The web portal is simple to navigate, offering residents real-time camera views of community areas and the ability to connect with fellow residents through social networking.

IMPROVING EFFICIENCY FOR PROPERTY OWNERS, MANAGERS

When the time comes for routine apartment maintenance or fire alarm testing, property owners and managers are able to post news and community information through the network, assuring that all residents will see the notice via their portal. In addition, managers can also send automatic emails and voice call notifications to groups of residents at a time. This feature ensures the notification reaches the resident when they log in, since sometimes regular emails and voice messages can go unnoticed or be overlooked.

To learn more about Verizon’s mobile concierge services and how they can benefit your community, visit verizonconcierge.com.


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